Friday, May 25, 2012

Learning with the WESTbahn, Lesson One: Beware of the wirleass LAN

In the introduction of my first post I mentioned that I don’t only take OeBB trains but also WESTbahn trains. I get lots of questions about the differences and which one I would recommend. The majority of Austrians seems to think that the WESTbahn is cheaper, more comfortable, always on time and in possession of friendlier staff. Well, I have been able to make my mind up since the beginning of January and I can tell you a few things about the WESTbahn trains themselves, its staff and punctuality; both positive and negative.



The first big difference is the design of the bilevel cars. Shaped like the French Transport Express Régional trains, both levels are connected by the WESTbahn café. In comparison to the trolleys e-express, serving food on OeBB trains, the prices at the WESTbahn café are quite reasonable. You can get a pasta salad with grilled chicken for four euros or you can get a cocoa for a euro. In case you decide to sit on the upper floor, you feel like you’re on a boat rocking back and forth. But as soon as you stop feeling queasy, you begin to enjoy the view: hitherto unseen gardens behind noise barriers present themselves and sometimes their owners in the best light. Unfortunately, the seats are not as comfortable as the ones on the OeBB-trains. They are arranged in rows of twos, and eightseats per wagon are facing each other. Frankly speaking, the space between each row is adequate, but one of my parent’s friends would have his difficulties here due to his 180 kilos. And the WESTbahn cut down on tables as well. With laptops getting lighter and lighter, the WESTbahn did not see any need for tables between the seats that face each other. Besides, who needs tables to work on a laptop anyway? Simply take your laptop in one hand, while you peck at the keys with the other one. It’s a high-intensity workout, whose effectiveness depends on the duration of your trip. But there is another problem: since there are only open compartments, things could get a little problematic if you can’t stand your fellow passengers' Viennese accent, with its mixture of standard German and patois elements and completely ridiculous intonation. Everything in WESTbahn trains seems to be Viennese; the staff as well.

The WESTbahn staff, dressed in colors that give them a glow-wormy appearance, is friendly; at least most of the time. When the stewardesses are in a bad mood, which can easily be explained by paragraph 54 article two in their contract of employment, things can get pretty complicated.  Paragraph 54 article two states that all WESTbahn stewardesses have to have a BMI of 18 or lower. They’re in a bad mood because they’re hungry! As far as stewards are concerned, paragraph 54 article two states that all WESTbahn stewards have to be 1.65 m or shorter. They're in a bad mood because they have to cope with their inferiority complex due to their height! When you get on the first class wagon, they admonish you that the second class is in the back of the train. What a friendly way to tell people to get the hell out of. Similarly, it is possible that some seats are reserved – I want to quote here – "for your comfort" and remain empty the whole trip, although a family with three children might be perched on the back bench and would happily take the empty seats. But no, when the stewardess has decided that the seats have to stay empty, they stay empty.  Maybe these sadists once worked for the OeBB? I don’t know. What I know for sure is that you can stay sitting in a reserved seat on  the OeBB when the person who has reserved the seat doesn’t show up. In comparison to the OeBB, where it takes the train conductor about twenty minutes to get to your seat and ask for the ticket, one minute after you sit down a cloud of perfume wafts to your seat and a WESTbahn stewardess purrs "New on board?" The WESTbahn stewards and stewardesses are a new species. They are gofers: waste collectors, waiters, train conductors and cleaners at the same time. Maybe that’s the reason why some of them have to unload their anger on the customers. 

The major difference between the WESTbahn and the OeBB is the availability of wireless LAN. While the OeBB sees no need to offer their customers such a service, WESTbahn is proud to. But it’s hard to put promises into practice. I’ve tried various times to become friends with the wireless LAN, but I unfortunately have not been able to succeed in this quest because it’s too damn fickle! The bit rate doesn’t seem to depend on the number of computers in wagon, but rather on the mood of the wireless LAN itself. Yesterday, I had the same experience I’ve had many times before again. Logging in worked perfectly, agreeing to the Terms of Service and searching for a video on YouTube worked as well; everything seemed to be fine. But then. After two seconds, the video stopped and started buffering. Unfortunately, staring out of the window and waiting for twenty did not change a thing. Drumming with my fingers on my thighs for a minute didn’t change anything either. I stared angrily at my computer screen; NOTHING changed. Again, I stared out the window and waited until the next station. The video started again and… stopped after ten seconds. Still full of hope that it might work in five minutes, I pulled my Kindle out of my bag and started to read; one page, two pages, three pages. A quick glance at the screen revealed that nothing had happened; the white and black background still smirked at me. I continued devouring Das Känguru Manifest, where Marc-Uwe Kling criticizes society through the eyes of a communist kangaroo, and then looked back at the screen. Two minutes out of fifteen had loaded. Completely frustrated, I started to work offline. And suddenly…. two minutes before the train arrived at my train station, the wireless LAN had decided to work again. And YouTube worked faster than ever before. What a kind gesture! Furiously, I switched off my computer, stared out of the window and pulled faces. Although we arrived five minutes early at my train station, I couldn’t wait to get out. Thank God, I could take an  OeBB train the next day, because they have no wireless LAN to waste my time.



Photo 1: Andrea Mayer-Edoloeyi || http://www.flickr.com/photos/40327104@N08/6688611189/ || published under a Creative Commons license 

Photo 2: proposed I solution || http://www.flickr.com/photos/proposedsolution/5186784701/ || published under a Creative Commons license

No comments:

Post a Comment